Privacy Policy

Clear Vision Eyecare (the “Clinic”) is committed to protecting your personal information and ensuring that it is collected, used, and disclosed in compliance with the Personal Information Protection Act (PIPA) of Alberta, Canada.

This Privacy Policy explains how we handle your personal information and your rights regarding it.

1. Information We Collect

We collect personal information necessary to provide you with high-quality eye care services. This information may include:

• Identification Information: name, date of birth, Alberta Heath Care number, contact details (address, phone number, email).
• Health Information: medical history, eye health details, prescriptions, test results, and other relevant health-related data.
• Payment Information: insurance details, billing information, or payment records.

2. How We Use Your Information

The Clinic collects and uses your personal information for the following purposes:

• To provide optometry and eye care services.
• To communicate with you regarding appointments, follow-ups, or reminders.
• To process payments, including insurance claims.
• To comply with legal and regulatory requirements.
• For internal quality assurance and improvement of services.

We will not use your personal information for any other purpose without your explicit consent unless required or permitted by law.

3. Disclosure of Personal Information

We may share your personal information with:

• Health Professionals: Specialists, labs, or other healthcare providers involved in your care.
• Insurance Companies: For billing and claims purposes.
• Regulatory Bodies: As required by Alberta health regulations or law.
• Third-Party Service Providers: For administrative tasks such as secure data storage, as long as they comply with confidentiality requirements.

We do not sell or rent your personal information to third parties.

4. Security of Your Information

The Clinic takes reasonable steps to safeguard your personal information against unauthorized access, use, or disclosure. Security measures include:

• Secure storage of physical and electronic records.
• Limiting access to authorized personnel only.
• Regular staff training on privacy and data protection.

5. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, your personal information will be securely destroyed or anonymized.

6. Your Rights

You have the right to:

• Access Your Information: Request a copy of your personal information in our records.
• Correct Errors: Update or correct inaccuracies in your personal information.
• Withdraw Consent: Revoke your consent for the use of your personal information (subject to legal or contractual limitations).
• File a Complaint: Contact us or the Alberta Office of the Information and Privacy Commissioner if you believe your privacy rights have been violated.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Office: 2584 46 Ave E, Nisku, AB T9E 1K2
• Phone: 1-825-319-2076 

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The most current version will always be available at the Clinic or on our website.

This Privacy Policy ensures compliance with the Personal Information Protection Act (PIPA) and demonstrates our commitment to protecting your privacy.